Refund Policy

Last Updated: January 1, 2024

1. Introduction

At utrapucify, we strive to provide high-quality content and services to our users. This Refund Policy outlines our procedures and guidelines regarding refunds for premium subscriptions, digital products, and any other paid services offered through utrapucify.com ("Services"). By purchasing any of our Services, you agree to this Refund Policy.

2. Subscription Services

2.1 Premium Subscription Plans

utrapucify offers various subscription plans that provide access to premium content, special features, and additional benefits. Our refund policy for subscription services is as follows:

2.1.1 Monthly Subscriptions

For monthly subscription plans, we offer a 7-day money-back guarantee from the date of initial purchase. If you are not satisfied with our subscription service, you may request a full refund within this period. After the initial 7-day period, monthly subscriptions are non-refundable for the current billing cycle, but you can cancel at any time to prevent future charges.

2.1.2 Annual Subscriptions

For annual subscription plans, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our subscription service, you may request a full refund within this period. After the initial 14-day period, annual subscriptions may be eligible for a prorated refund of the unused portion, less any applicable discounts that were applied to the annual plan.

2.2 Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

  • For monthly subscriptions: You will continue to have access to premium features until the end of your current billing cycle, after which your subscription will not renew.
  • For annual subscriptions: You will continue to have access to premium features until the end of your subscription term, after which your subscription will not renew.

3. Digital Products

Digital products include downloadable content, guides, e-books, templates, and any other digital goods purchased through our Services.

3.1 Refund Eligibility

Due to the nature of digital products, all sales are generally final once the product has been successfully delivered. However, we consider refund requests under the following circumstances:

  • Technical issues: If you cannot access or download the digital product due to technical problems on our end.
  • Incorrect product: If you received a different product than what was described or advertised.
  • Defective product: If the digital product is corrupted or otherwise unusable.

3.2 Refund Request Period

Refund requests for digital products must be submitted within 14 days of purchase. We reserve the right to refuse refund requests that do not meet our criteria or are submitted after this period.

4. Virtual Events and Webinars

4.1 Cancellation by Customer

For paid virtual events, webinars, or online workshops, our refund policy is as follows:

  • Cancellations made 7 or more days before the event: Full refund
  • Cancellations made 3-6 days before the event: 50% refund
  • Cancellations made less than 3 days before the event: No refund

4.2 Event Cancellation or Rescheduling

If utrapucify cancels or reschedules an event, participants will be offered one of the following options:

  • Full refund
  • Credit toward a future event
  • Access to the rescheduled event

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] with the subject line "Refund Request"
  2. Include your order number, purchase date, and the email address used for the purchase
  3. Provide a detailed explanation of why you're requesting a refund
  4. If applicable, include any supporting documentation or evidence (e.g., screenshots of technical issues)

Alternatively, you can contact us by phone at +444306519326 or send a written request to our postal address:

utrapucify - Customer Support
44 Lisa Way Leeland
BA15 2QE
United Kingdom

6. Refund Processing

Once we receive your refund request, we will review it and respond within 5 business days. If your refund is approved, we will process it according to the following guidelines:

  • Refunds will be issued using the original payment method used for the purchase.
  • The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.
  • Any applicable taxes and fees may be non-refundable, depending on local regulations.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise, and we aim to be reasonable and fair in addressing these situations. If you believe your refund request deserves special consideration, please provide detailed information when contacting our customer support team.

7.1 Promotional or Discounted Purchases

Services or products purchased at promotional rates or with special discounts may have different refund terms, which will be clearly communicated at the time of purchase.

7.2 Account Termination

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds.

8. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a resident of the European Union, UK, or other regions with applicable consumer protection laws, you may have additional rights that cannot be limited or excluded by our policy.

For EU residents, you have the right to withdraw from purchases of digital content within 14 days unless you have expressly agreed to waive this right when starting to download or stream the content.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about this Refund Policy, please contact us at:

utrapucify
44 Lisa Way Leeland
BA15 2QE
United Kingdom
Phone: +444306519326
Email: [email protected]

Note: This Refund Policy applies only to purchases made directly through utrapucify.com. If you purchased our products or services through a third-party platform or reseller, please refer to their refund policy.